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Grupo Focel
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Quality Management & NCR
Software registered with INPI · BR512025006865-4

Turn failures into
continuous improvement.

Don't let operational problems repeat. Centralize nonconformity reports (NCRs), analyze the root cause using the 6Ms and follow each corrective action through to the effectiveness review.

6M root cause, action plan with approval and effectiveness review
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Incident details Effective
GestãoFlow screen (in Portuguese): details of a quality incident with department, severity and action plan effectiveness review
Goodbye to scattered spreadsheets

The end of silent deviations

Full traceability. Know who opened the incident, who investigated the cause and which actions were implemented.

Standardized logging

Any employee can log a nonconformity with a description, date, department and immediate action. The department manager is notified in the system.

  • Severity from 1 to 5 and category (safety, quality, environment, operational)
  • Search previous incidents to spot recurrence

In-depth investigation

Don't just treat the symptom. Record the problem's root causes and, for each one, the corrective actions that tackle the source.

  • Causes classified by the 6Ms, plus management and other
  • Recurring causes chart on the dashboard

Action plan with approval

Each action has an owner, a deadline and effort in hours. The manager approves, rejects with a reason or sends the plan back before execution.

  • Approved actions become tasks for the owner
  • Status recalculated based on deadlines and action progress
Complete PDCA cycle

From problem to permanent solution

Our approach ensures your leadership doesn't spend the day just putting out fires, but understands the source and eliminates the root cause.

Systematic root cause analysis

The plan is only accepted with at least one cause and one action, which avoids treating just the symptom.

Causes by the 6Ms

Method, machine, material, manpower, measurement and environment, plus management and other.

Mandatory effectiveness check

Executing the plan doesn't prove the problem is gone. Once the actions are completed, the manager assesses whether the deviation has really stopped.

Effective or not effective

If it wasn't effective, the incident can be duplicated to tackle another cause, keeping the history of what has already been tried.

Frequently asked questions

Questions about Incident Management

Through the effectiveness review. When all corrective actions are completed, the manager assesses whether the problem was solved. If not, the incident is marked as not effective and can be duplicated for a new round of handling. The dashboard shows the share of plans that were not effective.
Yes. The system works in phone and tablet browsers, so logging can be done right where the deviation happens.
All features of the Incidents module: nonconformity logging, 6M causes, action plans with approval, effectiveness review and KPI dashboard, with no credit card required.

Next step

Eliminate failures from your operation

Contact Focel on WhatsApp to start the 45-day free trial of the Incidents module or get a hands-on demo focused on your industry.

45 days free, no credit card. Demo focused on your situation. Zero commitment to buy.
Open Monday to Friday From 8 a.m. to 6 p.m. (Brasília time).

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